All payments are processed by the Ohio Child Support Payment Central (CSPC) in Columbus. Over one million checks from obligors and employers statewide are processed each month. There are several methods for both making payments and receiving payments of the support obligation. The following information provides each party on the support order the various options available for paying and receiving support.
OBLIGEE Soon after your case in entered into the SETS computer system, you will receive notice that you must choose to receive payments through direct deposit to your checking or savings account or to the E-Quick Pay Master Card. If you fail to choose the method by the deadline, you will automatically receive the E-Quick Pay MasterCard.
OHIO CSPC Direct Deposit Support payments can be deposited directly to your checking or savings account. All you need to do is complete the direct deposit form and mail it in, or call 1-888-965-2676, or you can e-mail your request to www.state.oh.us/odjfs/ocs.
Ohio e-Quick Pay MasterCard
This fast, safe, and efficient method applies support payments directly to a MasterCard debit card issued by the state. As payments come in, they are applied to the card, which can be used at thousands of purchase points or to obtain cash at banks or ATM machines. To request an enrollment form, call toll free 1-888-965-2676. To report a lost or stolen card, or for other inquiries about your e-Quick Pay card, call toll free 1-800-503-1283.
Questions and Answers regarding ‘Expiring’ Ohio e-QuickPay Debit Cards:
Where do I find my card’s expiration date? Ohio e-QuickPay debit cards contain a “Valid Thru” date located on the front of the card listed just above your name. This is your card’s date of expiration.
When will my card expire? The “Valid Thru” date lists the month and year your card will expire. Your card will be valid thru the last day of that month. (Example: “Valid Thru 06/07” means your card will be valid thru June 30, 2007)
Why does my card have an expiration date? Debit cards contain a magnetic stripe that over time can become worn, as can the card itself through regular usage. Ohio e-QuickPay debit cards have an expiration date of three years in order to keep your card in good working condition.
What happens after the “Valid Thru” (expiration) date? The expired card will not be accepted at financial institutions, ATMs, or merchants after this date. (It will only be accepted thru the last day of the month of your valid thru date.)
Do I have to request a replacement? No, Ohio e-QuickPay customer service will automatically mail you a new card to replace the one that is expiring. If you have moved please make sure your address is current with your local CSEA as the card cannot be forwarded.
Will I be charged for the expiring card’s replacement? No.
When will the replacement of my expiring card arrive? You should receive your renewal card around the first part of the month the card is due to expire. If you have not received it by the 20th day of that month please contact Ohio e-QuickPay customer service at 1-800-503-1283.
What should I do when my renewal card arrives? You will need to select a PIN for your renewal card in order to activate it. Follow the instructions enclosed with the card. The ‘expiring’ card will no longer be usable once the renewal card is activated.
Can I keep the same PIN? Yes, the same PIN can be used. You must still activate the renewal card by following the enclosed instructions provided with the renewal card.
Will my renewal card have the same card number (PAN)? No, the renewal card will have a different card number (PAN).
What happens to funds on my expiring card? Your support payments are maintained in an account and are not tied to a specific card. Any remaining funds that you accessed with your expiring Ohio e-QuickPay debit card may automatically be accessed with your renewal card.
Payment Information on Line
You can obtain the last payment date, date payment was processed and the total due on the order by going to http://jfs.ohio.gov/ocs/
PIN Reset Information
Call the Office of Child Support-Bureau of Customer Service at 1-614-387-5505 or 1-800-686-1556; or
FAX 1-614-995-7159.
OBLIGOR There can be a time lapse of several weeks from the date the new order is filed by the Court or CSEA and the date your case is entered in the SETS statewide computer system. The CSEA enters your new order in SETS within three (3) business days from receipt of the order.
Payments on a New Order
You need to ensure that payments are made to CSEA or CSPC beginning with the effective date of the order, even though your case may not yet be entered in the SETS computer system and you did not get a bill. By law, payments made directly to the obligee are considered a gift. If payments are missed you may enter default, which has consequences (see Default Section).
Cash Payments
Cash payments may be made in person at the Lorain County CSEA Payment Office at 42485 North Ridge Road, Elyria, Monday through Friday from 7:30 a.m. to 4:30 p.m. While payments are recorded in our office, they are processed and applied to the obligee’s account by CSPC in Columbus. Any person can make a payment for you, as long as they can provide your SETS case number or social security number and the order number.
Payment byMail Your payments should be sent to:
Ohio Child Support Payment Central
P.O. Box 182372
Columbus, OH 43218-2372
Electronic Payments On-line
You can make child support payments on line at http://www.expertpay.com/ . Expert Pay payments can be made using MasterCard ONLY at this time.
Lorain County Job & Family Services
42485 North Ridge Road
Elyria, Ohio 44035-1057
Phone: 440-323-5726
Lorain: 440-244-4150
Fax: 440-323-3422
TTY/TDD: 440-284-4125
Child Support Office: 440-284-4401
