Lorain County Job & Family Services

Child Support Enforcement Agency (CSEA)

The purpose of the child support program is to provide children with the opportunity for a better life. Working with both parents to establish and enforce support orders is essential in helping children receive the financial and medical support they deserve. The program also strives to benefit tax payers by defraying the cost of public assistance by helping families become and remain self sufficient.

Next to public education, no other social service program nationally, statewide or locally, affects more children than the child support enforcement program.

Lorain County CSEA administers nearly 31,000 active support cases for over 35,000 children. Of these support cases, approximately 89% are non-public assistance cases, and 11% are public assistance cases. Currently 70% of child support obligors make regular payments to support their children. The agency collects approximately $53 million annually, utilizing a number of enforcement methods, including income withholding, interception of federal and state tax returns, suspension of professional and driver's licenses, liens on property, and seizure of bank and financial accounts.

The CSEA also offers many services including: Genetic testing, administrative establishment of paternity, establishment of and enforcement of medical and child support orders, review and modification of support orders, and locating of non-residential parents. The agency routinely works with the Sheriff's Office, the Prosecutor's Office, Domestic Relations and Juvenile Courts to enforce support orders.

Child Support Customer Service Web Portal

This is an interactive web portal that provides child support customers a secure environment in which they can view their child support case information. Once registered, Obligors and Obligees are able to view and print up to two years of child support payment data as well as view address, employment, health insurance and support order information on file with the child support enforcement agency.

To register, Obligors and Obligees will need their 10-digit SETS case number and social security number. In addition, Obligees will need either the last 4 digits of their direct deposit account or, if they have an Ohio e-QuickPay Card, they will need to call Customer Inquiry Call Center (CICC) at 1-800-686-1556 to find out the last 4 digits of their account number.

Upon successful completion of the registration process, the User ID and Password allows the child support customer to access their case information through the Child Support Customer Service Portal. The portal is available twenty-three (23) hours a day, seven (7) days a week.

 Child Support Back-to-School AMNESTY Program

During the month of August 2019, the Lorain County Child Support Enforcement Agency (CSEA) sponsored a Back-to-School Amnesty Program whereby parents who have had their driver's license (or other license) suspended for failure to pay child support were able to pay one month's worth of current child support order plus $1.00 (one dollar) for arrears per case to the Lorain County CSEA for reinstatement of their license. This program helped generate over 40 bookbags filled with school supplies to children of Lorain County. 

Payments can be made with cash, check, or money order at the Lorain County CSEA lobby, Monday-Friday 7:30am-4:15pm and Tuesdays until 6:30pm.

**Now accepting CREDIT CARD payments for child support obligations by phone at 1-888-965-2676 (option 5) or online at https://oh.smartchildsupport.com .**

This was the 16th year that Lorain County CSEA has enacted a Driver's License Reinstatement Program to support Child Support Awareness. Statistics from past years show that participation in the program increased the likelihood of some parents to pay on a more regular basis after making payments through the Amnesty Program.

The county will also have information and referrals available for unemployed or underemployed parents. Referrals will be made to the Jobs Network for free vocational testing and help with job search.

Anyone wishing to learn more about the Back-to-School Amnesty Program may call or contact us at Lorain County CSEA Call Center at 440-284-4401, through customer service web portal, or our Facebook page.