CUSTOMER SERVICE DEPARTMENT
Lorain County CSEA Call Center:
(440) 284-4401 toll free in Ohio at (800) 808-2991 Fax # 440-462-0624
Hours of Operation: Monday-Friday 7:45 A.M.-4:15 P.M.
Customer Service Specialists on the Lorain County CSEA Call Center can assist with the following:
- General payment information
- General case information for established orders
- Information on establishment and paternity
- Modification information
- General information for employers and attorneys
- Lost or stolen child support debit cards (SmiOne)
- Tax intercept information can be obtained by calling (440) 284-4557.
Did you know, CSEA forms are available online? Click the following image to be directed to our online CSEA forms.
IMPORTANT CUSTOMER INFORMATION AND UPDATES:
The State of Ohio has upgraded the child support software.
HOW TO MAKE A PAYMENT: (To ensure accurate posting to your child support case, please be sure to include your SETS/Case Number. )
- Credit card by phone at 1-888-965-2676 (option 5) or online at https://oh.smartchildsupport.com.
- Payments by check or money order (made out to Ohio CSPC) can be mailed to:
(Please click the picture above for direct access to the Customer Service Portal)
CUSTOMER SERVICE WEB PORTAL
Keep your child support information at your fingertips.
Register to create an account or log in on the Mobile App or Web Portal using the links above as a convenient and secure way to manage your child support case:
- View and print a payment history on your case (a maximum of two years)
- View real-time information on your child support case.
- Update information on your child support case.
- Send secure messages to the Child Support office.
- Upload documents to the Child Support office.
- Make payments by credit or debit card. (NO FEES)
The Ohio Child Support Customer Service Portal is both a website and mobile app for easy, on-demand access to your case info.
The website can be used online through a desktop or mobile device.
You can find the Ohio Child Support mobile app in the Google Play or Apple App stores.
Once registered, self-service options include:
- Pay with credit/debit card.
- Set up payment alerts.
- View your personal, employment, health insurance, and child support order info.
- Make alerts for when you need to update your info.
- View and print up to two (2) years of payment info.
- Send messages, important updates and required documents to your county CSEA.
How do I Register?
You can get started online with the links provided above. Registration is quick and easy if you have a valid Ohio ID or BMV key number.
For mobile users:
PAYING/RECEIVING SUPPORT
Make a Payment:
To ensure proper credit of your payment, you must include your name, SETS Case Number, and Court Order Number on every payment. Failure to do so may result in a delay in posting your payment. Please be advised that most counties accept payments to apply to your case even if your case is handled by a different county. Lorain CSEA will gladly post your payment to your case that is administered by a different county and a receipt will be provided at the time of payment for your records.
Pay Online: (click the following links)
Ohio Child Support Mobile App or Web Portal (no fees)
Ohio Child Support Payment Central Internet Payment Website (no fees)
Pay by Phone:
Ohio Child Support Payment Central: (888) 965-2676 option #5 (no fees)
Pay by Mail:
OCSPC, PO Box 182372, Columbus, OH 43218
Pay by Text : Pay by Text is now available. Opt-in to receive text notifications when your child support payment is due. You can reply via text to authorize your payment by credit or debit card. Simply log in and complete the opt-inprocess. If you are new to the website, you must register before you can opt-in
Pay in Person:
Payments can be made with cash, cashier's check, personal check, or money order at the Lorain County CSEA lobby, Monday-Friday 8:AM - 3:45PM. Please make check, cashier’s check, or money order payable to OCSPC.
Pay with Moneygram:
Go to: www.moneygram.com/PayBills
OR call (800) 923-9400 to find MoneyGram locations.
Items to take to the location:
Cash (for payment plus $3.99 fee); SETS Case Number; Court Order Number; and Receive Code (14674).