Call Center
1-844-640-6446
If you have applied for or are currently receiving public assistance, our Customer Service Specialists are trained to assist you in the following areas:
- Case status and general case information
- Ongoing benefit information
- Date of benefit approval and issuance
- Medicaid billing number and begin date of coverage
- Scheduling and rescheduling appointments
- Appointment date/time information
- Referrals to other agencies for additional assistance
- Contact information for the Cash Assistance EPPICard, Food Assistance EBT Card, and Medicaid HMO providers
In addition, the following changes can be reported to the agency through the Call Center:
- Addition of a household member or newborn
- Address/residence changes
- Case transfer to another county
- Case termination
- Child care expense increase or decrease
- Child Support changes
- Income and employment changes
- Medical expense changes
- Phone number changes
- Rent, mortgage, property tax, homeowners' insurance, and utility responsibility changes
- Removal of a household member
- Resource/asset changes
Please use the following prompts to ensure your call is routed to the correct area
Hours for the Call Center are Monday - Friday from 8:00 a.m. to 4:00 p.m.
- All calls to apply or renew benefits must be received by 3:30pm. General inquiries only from 3:30pm-4pm
- Higher than normal call volumes may be experienced on Mondays and any day after a federal holiday
Cash, Food, and Medical Assistance
