Call Center
Dial: 1-844-640-6446
Open From 8:00 am to 4:00 pm.
If you have applied for or are currently receiving public assistance, our Customer Service Specialists are trained to assist you in the following areas:
- Case status and general case information
- Ongoing benefit information
- Date of benefit approval and issuance
- Medicaid billing number and begin date of coverage
- Scheduling and rescheduling appointments
- Appointment date/time information
- Referrals to other agencies for additional assistance
- Contact information for the Cash Assistance EPPICard, Food Assistance EBT Card, and Medicaid HMO providers
In addition, the following changes can be reported to the agency through the Call Center:
- Addition of a household member or newborn
- Address/residence changes
- Case transfer to another county
- Case termination
- Child care expense increase or decrease
- Child Support changes
- Income and employment changes
- Medical expense changes
- Phone number changes
- Rent, mortgage, property tax, homeowners' insurance, and utility responsibility changes
- Removal of a household member
- Resource/asset changes
*** There have been some changes to our automated phone service. Please use the following prompts to ensure your call is routed to the correct area
- If you are calling about unemployment benefits, please call 877-644-6562.
- For help with Medicaid, Food, Cash Assistance benefits or Child Care, press 2.
- For help with Managed Care plans or questions about Medicaid Covered Services, press 3.
- For help with EBT or EPPIC Cards, press 4.
- For help with your Self Service Portal Account, press 5.
- To report suspected fraud, please visit our website at www.jfs.ohio.gov/fraud or Press 6 to report suspected fraud over the phone.
Guide to our Automated Phone Service
