Lorain County Job & Family Services

Call Center


If you have applied for or are currently receiving public assistance, our Customer Service Specialists are trained to assist you in the following areas:

  • Case status and general case information
  • Ongoing benefit information
  • Date of benefit approval and issuance
  • Medicaid billing number and begin date of coverage
  • Scheduling and rescheduling appointments
  • Appointment date/time information
  • Referrals to other agencies for additional assistance
  • Contact information for the Cash Assistance EPPICard, Food Assistance EBT Card, and Medicaid HMO providers

In addition, the following changes can be reported to the agency through the Call Center: 

  • Addition of a household member or newborn
  • Address/residence changes
  • Case transfer to another county
  • Case termination
  • Child care expense increase or decrease
  • Child Support changes
  • Income and employment changes
  • Medical expense changes
  • Phone number changes
  • Rent, mortgage, property tax, homeowners' insurance, and utility responsibility changes
  • Removal of a household member
  • Resource/asset changes

Please use the following prompts to ensure your call is routed to the correct area

Hours for the Call Center are Monday - Friday from 8:00 a.m. to 4:00 p.m. 

  • All calls to apply or renew benefits must be received by 3:30pm. General inquiries only from 3:30pm-4pm
  • Higher than normal call volumes may be experienced on Mondays and any day after a federal holiday