Lorain County Job & Family Services

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If after reviewing the applicable section of our website, you find you need further information, please select the appropriate unit in the list below.  We will take action or respond to your e-mail within three (3) working days, provided any applicable release is signed, dated and returned to our agency.


Summary of Services

Adult Protective Services

Report elderly neglect, abuse, or exploitation

Report elderly neglect 24/7 for any county via the statewide APS hotline @ 855-644-6277.

Complete and print the "Elder Abuse Form" and submit to our agency via mail, drop box (located outside LCDJFS), fax (440)323-3422, or click here.


Cash, SNAP or Medical Assistance

General Eligibility Questions For specific case information, please call 1-844-640-6446. See hours listed below. 

Child Care

General Eligibility Questions For specific case information, please call 1-844-640-6446. See hours listed below. 

Child Support

General Information


- File a Taxpayer Complaint
- Overpayment / Claim Questions

Information & Referral

- Referral to Food Bank
- Assistance with utility bills
- Help with Prescriptions

JOBS/ESC Information

- Check on Assignments
- Schedule an appointment with your JOBS worker

Medicaid Transportation (NET)

General Eligibility Questions

Nursing Home / Long Term Care Medicaid

General Eligibility Questions For specific case information, please call your Caseworker

Speakers' Bureau

Request for Speaker(s) / Presentation(s)

*** Hours for LCDJFS Call Center are Monday-Friday from 8:00 a.m. to 4:00 p.m. A full Call Center Reference guide can be found by clicking the following:


Phone hours to apply or renew benefits are between 8:00 am - 3:00 pm.

Lobby hours to drop off verifications or pick up forms are between 10:00 am - 3:00 pm.

Higher than normal call volumes may be experienced on Monday's and any day after a Holiday. By selecting our call back feature you will not lose your place in line and a Case Worker from Lorain County will assist you during your call back. 

Shut down times are for Case Processing:

All Ques will be closed typically,  the last 2 Tuesday's of each month for case processing. During this time the Call Center will still be available to assist you. 

Intake: Shut down every Friday at 12:00 pm. 

Reap: Shut down every Wednesday at 12:00 pm.

Change:  Shut down every Thursday at 12:00 pm. 


 You can also receive Text and Email alerts about your case. For more information and to sign up online click the following link:  Benefits Alerts | Ohio Benefits Self Service Portal Core



Lorain County Department of Job and Family Services
42485 North Ridge Road
Elyria, Ohio 44035

Phone: (844)-640-6446

Fax: (440) 323-3422


Take a picture of your verification documents and email it to Please include your full name and case number in the email.  

  •  TIP:  iPhone or iPad users can take pictures through the Notes App and easily email us your documents or upload them to the Self Service Portal. 

  • JFS Lobby Hours:  Monday - Friday 10:00 am - 3:00 pm. 

Lorain County Child Support Enforcement Agency
42485 North Ridge Road
Elyria, Ohio 44035
Phone: (440) 284-4401
Phone: (800) 808-2991
Fax: (440) 462-0624

CSEA Lobby Hours:  8:00 am to 3:45 pm. 

All mail submitted outside of normal opertion hours are received the next business day. 


Lorain County Job & Family Services