Latest News & Updates from LCDJFS and CSEA
2025 Managed Care Open Enrollment
The Ohio Department of Medicaid (ODM) is excited to share information and resources with you regarding the 2025 managed care annual open enrollment.
Open enrollment officially runs November 1 – 30 and is the period when Ohio Medicaid members can review the available plans and select the one that best fits their healthcare needs. However, Ohio Medicaid members are mailed open enrollment letters beginning in August to notify them of the period, the plans available, and how to change their plan. They will also receive an automated reminder call with the option to connect with a customer service representative to ask questions or change their plan.
Members can make their selection anytime on or before November 30. Coverage begins the first day of the month following their selection. For example, if a member chooses a new plan in September, their coverage begins October 1.
Members can select a new plan by using the Ohio Medicaid Consumer Hotline Portal at www.ohiomh.com or by contacting the Ohio Medicaid Consumer Hotline at 800-324-8680 (TTY 711). Representatives are available 7 a.m.–8 p.m. Monday through Friday and Saturdays 8 a.m.–5 p.m., Eastern time.
If a member would like to stay with their current healthcare plan, they do not have to take any action related to open enrollment.
During the same period that open enrollment reminders will be sent, members may also receive an Ohio Medicaid renewal packet. Renewing a member’s eligibility for Medicaid is very different from open enrollment. If a member receives a renewal packet, they must complete it to keep their coverage.
Medicaid plans cover medical, vision, dental, and behavioral health services as required by law. However, each offers value-added extras to keep members healthy and earn their business. Taking part in open enrollment lets members learn the differences among each, so they know they’re covered by the health plan that’s best for them and their families.
Open Enrollment Resources to Assist Members:
There are several supplemental resources linked below to help you and your staff respond to Medicaid member questions about annual open enrollment. The documents are linked below.
- The Open Enrollment FAQ provides answers to the most common questions from members related to open enrollment.
- The Ohio Medicaid Managed Care Member FAQ provides answers to the most common questions from members related to the managed care program.
- The 2024 Managed Care Health Plan Comparison Guide offers an overview of the services that all managed care plans currently offer as well as the specific value-added services available from each individual plan in 2024.
- The 2025 Managed Care Health Plan Comparison Guide provides an overview of the services that all managed care plans will offer as well as the specific value-added services available from each individual plan in 2025.
FRAUD ALERT: OHFA WARNS OHIOANS ABOUT A HOUSING VOUCHER SCAM
COLUMBUS, OH - The Ohio Housing Finance Agency wants to warn Ohioans of a Housing Voucher scam. A fraudulent Facebook page, Ohio Housing Development Authority, is promoting a waiting list for Section 8/Housing Choice Voucher Programs.
The fraudulent Facebook page uses the Ohio Housing Finance Agency's logo, and the flier references its offices as well as a website to register for housing vouchers. The Ohio Housing Finance Agency does not administer housing vouchers. Ohioans that need to apply for housing vouchers should contact their local public housing authority.
"We want Ohioans to be aware that the Ohio Housing Development Authority is not associated with the state of Ohio. It is promoting fraudulent information regarding Section 8/Housing Choice Voucher Programs. Ohioans should disregard any information they have received from this organization," said Penny Martin, director of public affairs for the Ohio Housing Finance Agency. "The Ohio Housing Finance Agency does not issue Section 8/Housing Choice Vouchers. Ohioans that need a housing voucher should contact their local public housing authority."
Ohioans that may have been a victim of fraud should take action to secure their personal information. Recommendations on next steps can be found on the Ohio Attorney General's website. You also can report scams on their website here.
The Ohio Housing Finance Agency provides financing for the development of low- to moderate-income housing as well as discounted mortgage rates and down payment assistance to first-time homebuyers. To learn more about the Ohio Housing Finance Agency and its programs, visit ohiohome.org.
New Program Information:
Virtual Benefits Assistant:
Self Service Portal Updates:
The Self Service Portal to apply and check on eligibility for SNAP/TANF/Medicaid/Childcare assistance, has undergone a major upgrade. New features include the following:
1. The Portal is now mobile device friendly.
2. Users can provide verifications by uploading a photo of the document.
3. Enhanced password reset functionality.
If a Portal user sees distorted screens after logging in, please have the user clear their browser cache and log back in. Users can typically clear their cache in the browser settings area of their chosen web browser. The Ohio Benefits Help Desk can be reached at (866) 846-4528 if a portal user encounters any issues.
click the link for the: Self Service Portal