Lorain County Job & Family Services

Latest News & Updates from LCDJFS




        Text messages and Robo calls start today and a press release will go out tomorrow.



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SNAP Scam Alerts: EBT Card Skimming and Phishing Scams


“While card skimming and phishing scams can impact anyone who uses a credit, debit or EBT card, they may hit SNAP households—who rely on their monthly benefits to buy food for themselves and their families—the hardest. What these thieves are doing is deplorable, and FNS will not tolerate it in our programs. We are working with our state and federal partners to protect your SNAP benefits.” —Cindy Long, Administrator of the USDA Food and Nutrition Service

SNAP EBT Card Skimming Scam Alert

USDA recently received several reports of SNAP fraud in which thieves use “card skimming” to steal SNAP benefits. Thieves place a device on a retailer’s card-swiping machine to copy EBT card information. Card skimming can happen to anyone that uses a credit, debit or EBT card, including SNAP participants.

USDA encourages SNAP participants to take actions that may help prevent card skimming. For example: 

  • Keep your PIN secret. Do not share your PIN with anyone outside your household. Cover the keypad when you enter your PIN on a machine.
  • Check your EBT account regularly for unauthorized charges. If you notice any, change your PIN immediately to stop the thief from making any new purchases.
  • Check card reading machines to make sure there’s nothing suspicious overlayed or attached to the card swiper or keypad. The overlays can be difficult to detect but are often bigger than the original machine and may hide parts of the machine.

If you believe you are the victim of card skimming and SNAP benefits were stolen from your EBT card, contact your local SNAP office.

SNAP Phishing Scam Alert

USDA is aware of several reports of criminals using phony text messages to obtain EBT card numbers and PINs and steal SNAP benefits. These are known as phishing scams and are a type of fraud. Do not provide your EBT card number or PIN by phone or text. If you think you are the victim of a phishing scam, please contact your local SNAP office.  



“Mientras que el phishing y las estafas por robo electrónico de tarjetas pueden afectar a cualquier persona que utilice una tarjeta de crédito, débito o EBT, pueden afectar más a los hogares del Programa de Asistencia Nutricional Suplementaria (conocido como SNAP por sus siglas en inglés). Los participantes de SNAP dependen de sus beneficios mensuales para comprar alimentos para ellos y sus familias. Lo que estos ladrones están haciendo—robando a aquellos en necesidad—es deplorable, y el Servicio de Alimentos y Nutrición (conocido como FNS por sus siglas en inglés) no lo tolerará en nuestros programas. Estamos trabajando con nuestros socios estatales y federales para proteger sus beneficios de SNAP.” - Cindy Long, Administradora del Servicio de Alimentos y Nutrición del USDA

Alerta de estafa de robo electrónico de tarjetas SNAP EBT

El Departamento de Agricultura de los Estados Unidos (conocido como USDA por sus siglas en inglés) recibió recientemente varios informes de fraude de SNAP en los que los ladrones usan "robo electrónico de tarjetas” (conocido como “card skimming” en inglés) para robar los beneficios de SNAP. Los ladrones colocan un dispositivo en la máquina de deslizamiento de tarjetas de un minorista para copiar la información de la tarjeta EBT. El robo electrónico de tarjetas puede sucederle a cualquier persona que use una tarjeta de crédito, débito o EBT, incluyendo a los participantes del Programa de Asistencia Nutricional Suplementaria (conocido como SNAP por sus siglas en inglés). 

El USDA aconseja a los participantes de SNAP a tomar acciones que pueden ayudar a prevenir el robo electrónico de tarjetas. Por ejemplo:

  • Mantenga su PIN en secreto. No comparta su PIN con nadie fuera de su hogar. Cubra el teclado cuando ingrese su PIN en una máquina.
  • Revise su cuenta EBT regularmente para ver si hay cargos no autorizados. Si usted nota alguno, cambie su PIN inmediatamente para impedir que el ladrón haga nuevas compras.
  • Revise las máquinas de lectura de tarjetas para asegurarse de que no hay nada sospechoso superpuesto o conectado al teclado o al dispositivo deslizante de la tarjeta. Las superposiciones pueden ser difíciles de detectar, pero a menudo son más grandes que la máquina original y pueden ocultar partes de la máquina.

Si cree que es víctima de robo de tarjetas y los beneficios de SNAP fueron robados de su tarjeta EBT, comuníquese con su oficina local de SNAP.

Alerta de estafa de phishing de SNAP

El Departamento de Agricultura de los Estados Unidos (conocido como USDA por sus siglas en inglés) es consciente de que los delincuentes están utilizando mensajes de texto falsos para obtener números de tarjetas EBT y PIN, y robar los beneficios del Programa de Asistencia Nutricional Suplementaria (conocido como SNAP por sus siglas en inglés). Estos se conocen como estafas de phishing. No proporcione su número de tarjeta EBT o PIN por teléfono o mensaje de texto. Si cree que es víctima de una estafa de phishing, comuníquese con su oficina local de SNAP.
:USDA Food and Nutrition Service




 We have had several reports of skimmers in the county, and balances are being taken in full, and we are not authorized to replace them.


Tips for keeping your SNAP EBT and Cash cards safe 


What is happening?

According to the Federal Food and Nutrition Service, Ohio is among a number of states being targeted by criminals stealing Supplemental Nutrition Assistance Program (SNAP) benefits. This is known as skimming. In skimming, criminals use a device placed over a point-of-sale card reader that steals information from payment cards like SNAP EBT and cash assistance cards. This means SNAP or cash assistance benefits could be stolen without you knowing.


What steps should I take to help stop this?

You do NOT need to ask for a new card. The Ohio Department of Job and Family Services suggests these steps for anyone using a SNAP or cash assistance card.


·         Take the time now to change the personal identification number (PIN) for your EBT or cash cards.

·         Change your PIN monthly, before each scheduled benefit deposit.

·         You may want to change your PIN after making an online purchase using an EBT or cash card and PIN.

·         Never share the EBT or cash card number or PIN if asked for through an email, text message, or over the phone.

·         Carefully look at any card reader before using your card: Skimming devices can be placed over the card reader. Check if a reader sticks out or doesn’t seem secure.

·         When using your card, cover the keypad with your body or hand to stop someone from seeing your PIN. Scammers sometimes try to get your PIN by watching from a distance.


How do I change my PIN?

You can change your PIN by logging into your online account at https://www.connectebt.com/ for SNAP or https://www.eppicard.com/ for cash cards. You can also call 1-866-386-3071 for SNAP or 1-866-320-8822 for cash cards and follow the prompts to change your PIN.


What do I do if I think my benefits were stolen?


If you believe your benefits were stolen, change the EBT or cash PIN number right away. Then ask for a new EBT or cash card by calling 1-866-386-3071 for SNAP or 1-866-320-8822 for cash cards. Notify your local County Department of Job and Family Services and file a theft report with your local law enforcement agency. Contact information for your local JFS may be found at https://jfs.ohio.gov



Self Service Portal Updates

The Self Service Portal to apply and check on eligibility for SNAP/TANF/Medicaid/Childcare assistance, has undergone a major upgrade. New features include the following:
1. The Portal is now mobile device friendly.
2. Users can provide verifications by uploading a photo of the
3. Enhanced password reset functionality.
If a Portal user sees distorted screens after logging in, please have the user clear their browser cache and log back in. Users can typically clear their cache in the browser settings area of their chosen web browser. The Ohio Benefits Help Desk can be reached at (866) 846-4528 if a portal user encounters any issues.

 Here is a link to the SSP... Self Service Portal