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Lorain County Job & Family Services

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Call Center

1-844-640-6446

If you have applied for or are currently receiving public assistance, our Customer Service Specialists are trained to assist you in the following areas:

  • Case status and general case information
  • Ongoing benefit information
  • Date of benefit approval and issuance
  • Medicaid billing number and begin date of coverage
  • Scheduling and rescheduling appointments
  • Appointment date/time information
  • Referrals to other agencies for additional assistance
  • Contact information for the Cash Assistance EPPICard, Food Assistance EBT Card, and Medicaid HMO providers

In addition, the following changes can be reported to the agency through the Call Center: 

  • Addition of a household member or newborn
  • Address/residence changes
  • Case transfer to another county
  • Case termination
  • Child care expense increase or decrease
  • Child Support changes
  • Income and employment changes
  • Medical expense changes
  • Phone number changes
  • Rent, mortgage, property tax, homeowners' insurance, and utility responsibility changes
  • Removal of a household member
  • Resource/asset changes

*** There have been some changes to our automated phone service. Please use the following prompts to ensure your call is routed to the correct area

  • If you are calling about unemployment benefits, please call 877-644-6562.
  • For help with Medicaid, Food, Cash Assistance benefits or Child Care, press 2.
  • For help with Managed Care plans or questions about Medicaid Covered Services, press 3.
  • For help with EBT or EPPIC Cards, press 4. 
  • For help with your Self Service Portal Account, press 5.
  • To report suspected fraud, please visit our website at www.jfs.ohio.gov/fraud or Press 6 to report suspected fraud over the phone.

Hours for the Call Center are Monday - Friday from 8:00 a.m. to 4:00 p.m. 

  • Phone hours to apply or renew benefits 8:00 a.m. to 3:00 p.m. 
  • Higher than normal call volumes may be experienced on Mondays and any day after a federal holiday
  • ALL QUES will be closed EVERY 3rd Tuesday of every month except for Call Center Tier 1 and LEP 1
  • REAP - SHUT DOWN every Wednesday afternoon beginning at 12:00 p.m. and will resume next business day at 8:00 a.m.
  • CHANGE - SHUT DOWN every Thursday afternoon beginning at 12:00 p.m. and will resume next business day at 8:00 a.m.
  • INTAKE - SHUT DOWN every Friday Afternoon. On Fridays, phone applications will only be taken for SNAP/TANF and Medicaid 8:00 a.m. - 12:00 p.m. After 12 p.m. on Fridays, applications can be filed online at benefits.ohio.gov or submitted via fax/mail.