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Lorain County Job & Family Services

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Latest News & Updates from LCDJFS 

 SKIMMING: What is happening?

According to the Federal Food and Nutrition Service, Ohio is among a number of states being targeted by criminals stealing Supplemental Nutrition Assistance Program (SNAP) benefits. This is known as skimming. In skimming, criminals use a device placed over a point-of-sale card reader that steals information from payment cards like SNAP EBT and cash assistance cards. This means SNAP or cash assistance benefits could be stolen without you knowing. 

If you have fallen victim to EBT skimming, please follow the link to download and print the necessary form to be completed and returned to Lorain County Department Job and Family Services within 90 days of the occurrence. The JFS 7011 can be found under Miscellaneous Ohio JFS Forms, and also can be found by clicking here.

 

What steps should I take to help stop this?

You do NOT need to ask for a new card. The Ohio Department of Job and Family Services suggests these steps for anyone using a SNAP or cash assistance card. 

·         Take the time now to change the personal identification number (PIN) for your EBT or cash cards.

·         Change your PIN monthly, before each scheduled benefit deposit.

·         You may want to change your PIN after making an online purchase using an EBT or cash card and PIN.

·         Never share the EBT or cash card number or PIN if asked for through an email, text message, or over the phone.

·         Carefully look at any card reader before using your card: Skimming devices can be placed over the card reader. Check if a reader sticks out or doesn’t seem secure.

·         When using your card, cover the keypad with your body or hand to stop someone from seeing your PIN. Scammers sometimes try to get your PIN by watching from a distance.  

How do I change my PIN?

You can change your PIN by logging into your online account at https://www.connectebt.com/ for SNAP or https://www.eppicard.com/ for cash cards. You can also call 1-866-386-3071 for SNAP or 1-866-320-8822 for cash cards and follow the prompts to change your PIN. 

What do I do if I think my benefits were stolen? 

If you believe your benefits were stolen, change the EBT or cash PIN number right away.  Notify your local County Department of Job and Family Services and file a theft report with your local law enforcement agency. Contact information for your local JFS may be found at https://jfs.ohio.gov

For your awareness:

SNAP recipients now have the ability to lock their EBT cards using the EBT Cardholder Portal at
https://www.connectebt.com/

(In order to utilize the Mobile App, SNAP recipients must have registered/created an account on the EBT Cardholder portal). SNAP recipients are encouraged to select the ‘Lock Everywhere’ option when not actively making a purchase. This will reduce the risk for benefits to be fraudulently stolen.

To stay on top of potential scams, please visit USDA’s SNAP scam alert webpage at  https://www.fns.usda.gov/snap/scam-alerts 

***If SNAP participants are unsure if a request for information is legitimate, USDA advises they contact their local SNAP office.  If they do not know their local SNAP office, participants should contact their state agency. State contact information is available at https://www.fns.usda.gov/snap/state-directory. If you believe you are the victim of identity theft, contact your local police department regarding procedures for filing a report.  You may also file a consumer complaint online with the Federal Trade Commission (FTC) at https://www.ftc.gov.  FTC is the federal agency responsible for protecting consumers from identity theft scams.

 

EBT Card Information

SNAP recipients now have the ability to lock their EBT cards using the EBT Connect Mobile App and online using the EBT Cardholder Portal at https://www.connectebt.com/.  (In order to utilize the Mobile App, SNAP recipients must have registered/created an account on the EBT Cardholder portal).  SNAP recipients are encouraged to select the ‘Lock Everywhere’ option when not actively making a purchase. This will reduce the risk for benefits to be fraudulently stolen.
Card Locked/Unlock feature available on the EBT Cardholder Portal.  “Lock My Card Everywhere” option was selected to reduce the risk of benefits being fraudulently stolen.

Additionally, SNAP recipients can now sign up for email and text alerts on the Connect EBT Mobile App and the EBT Cardholder Portal at https://www.connectebt.com/  SNAP recipients can choose to receive alerts for new transactions (purchases, returns, deposits, etc.) and if there are changes made to their account (address, PIN, password, etc.).  These alerts will help recipients to manage activity on their account.
Manage My Alerts page of the EBT Cardholder Portal. “New Transaction Alerts” and “Account Change Alerts”. In this example, Email and Text alert options were chosen for both new transactions and account changes.

 

New Program Information:  

 

 

 

Virtual Benefits Assistant: 

 

Click link to view: 

Ohio Medicaid’s managed care organizations health plan comparison

 

Self Service Portal Updates: 

The Self Service Portal to apply and check on eligibility for SNAP/TANF/Medicaid/Childcare assistance, has undergone a major upgrade. New features include the following:

 
1. The Portal is now mobile device friendly.
 
2. Users can provide verifications by uploading a photo of the document. 
 
3. Enhanced password reset functionality.
 
If a Portal user sees distorted screens after logging in, please have the user clear their browser cache and log back in. Users can typically clear their cache in the browser settings area of their chosen web browser. The Ohio Benefits Help Desk can be reached at (866) 846-4528 if a portal user encounters any issues.

Here is a link to the SSP... Self Service Portal

  

  

 

SNAP/TANF Interviews:

All SNAP/TANF interviews are being conducted by telephone. If a special circumstance requires accomodations, please contact us for a scheduled appointment at 1-844-640-6446. 

 _____________________________________________________________________________________________________________________________

 Verifications: 

Shop Simple with MyPlate

Scan the QR code below or click here to find savings in your area and discover new ways to prepare budget-friendly foods.
 
Call Center:
Please note, some call center prompts/options have changed: You can view the reference guide by clicking Call Center (lcdjfs.com)

Hours for the Call Center are Monday - Friday from 8:00 a.m. to 4:00 p.m. (844-640-6446)

Applications can be found here.

 

Ohio Medicaid COVID-19 Testing and Vaccination

Transportation Support 
 

 

ACCESS OUR SERVICES FROM HOME  

 
 
 
 
 
 

Access the Self-Service Portal (SSP) at 

ssp.benefits.ohio.gov 

 

Applicants can create an account to apply for SNAP/TANF/Medicaid/Child Care benefits, check status of application or case, upload verifications, and report changes to their case.  

 
 
 
 
 

Access Our Website at lcdjfs.com 

 

This is the easiest way to find out information for Child Support (CSEA), Prevention, Retention, and Contingency (PRC), Public Assistance and Adult Protective Service (APS) programsAlso, applications and forms can be completed and submitted through our forms section on this site.  

 
 
 
 
 

Call 844-640-6446 

 

Also calls can be made to 1-844-640-6446 to apply, renew, or make changes for medical, food, or cash assistanceDocuments can be dropped off, uploaded to your Ohio Benefits account, emailed to LorainJFS@jfs.ohio.gov, or faxed to      440-323-3422. 

 
 
 
 
 

Drop of Documents 

 

Documents for all programs can be placed in agency drop boxes, which are located at the front door of our main lobby under the clock or outside the child support office doors.    

 

Location:  42485 North Ridge Road 

Elyria, Ohio 44035 

 

SNAP-ED helpful information link

htps://snaped.fns.usda.gov/nutrition-education/nutrition-education-materials/stay-safe-and-healthy-home

Two New Drop boxes installed:  Both boxes are available 24/7 for verification drop off.

1) Job & Family Services entrance to the main lobby facing the parking lot for easier access. Please use this box when dropping off SNAP/TANF and Medicaid verifications (dark grey)

 

2) Child Support Enforcement Agency by the lobby door. Please use this box for All CSEA related documents. (light grey)

 

USDA’s Food and Nutrition Service (FNS) administers 15 nutrition assistance programs that leverage American’s agricultural abundance to ensure children and low-income individuals and families have nutritious food to eat. FNS also co-develops the Dietary Guidelines for Americans, which provide science-based nutrition recommendations and serve as the cornerstone of federal nutrition policy.

SNAP Online Food Purchasing Now Available in Ohio

Ohioans who are eligible for the Supplemental Nutrition Assistance Program (SNAP) can now use their Ohio Direction cards to purchase food online through Walmart and Amazon, the Ohio Department of Job and Family Services (ODJFS) announced today.

 “We know many Ohioans are struggling and that food purchasing has been a challenge for many, especially older Ohioans and those with limited access to transportation,” said ODJFS Director Kimberly Hall. “We hope online purchasing gives individuals more options and makes it easier for them to both stay safe and eat nutritiously.”

 Previously, Ohio SNAP recipients could order groceries online at Giant Eagle, Walmart and some Kroger stores, but they had to pay inside the stores or at curbside. After receiving federal approval, ODJFS successfully tested online purchasing with Walmart and Amazon. While Ohio SNAP recipients can order food online from a variety of retailers, only Walmart and Amazon allow online purchasing with EBT cards. Individuals may choose to have groceries delivered, but federal rules still prohibit using SNAP benefits to pay for any delivery charges.

Individuals may qualify for SNAP if their household’s gross monthly income is at or under 130% of the federal poverty guidelines. Ohioans can apply at benefits.ohio.gov. Benefits can be used to buy most food products, with the exception of alcoholic beverages, vitamins and/or medicines, and hot food made to be eaten immediately, including prepared food from grocery stores and restaurants.  

New resource available for SNAP recipients:

Grocery stores and other retailers can offer online “click and collect” grocery shopping and curbside pickup for families in the Supplemental Nutrition Assistance Program (SNAP), the Ohio Department of Job and Family Services (ODJFS) learned this week. Families also can place orders over the phone.

If grocery stores have wireless mobile point-of-sale (POS) devices, they can swipe recipients’ EBT cards at curbside. If they do not have mobile POS devices, recipients still can order food in advance and go into the store to pay and pick up their groceries. Retailers also have the option to process manual vouchers at curbside. Grocers cannot accept the EBT card number over the phone.                Benefits can be used to buy most food products, with the exception of alcoholic beverages, vitamins and/or medicines, and hot food made to be eaten immediately, including prepared food from grocery stores and restaurants. 


State Hearings SHARE Portal: 

 

The Bureau of State Hearings has redesigned and deployed the SHARE (State Hearings Access to Records Electronically) Portal. Clients are able to log in to the SHARE site using their Ohio Benefits Self-Service Portal login and password. The Portal will provide access for appellants and authorized representatives to review state hearing records, request a hearing, upload a document, request a reschedule, or withdraw a hearing. To access the Portal, please click here. To watch a video on how to use the Portal, please click here.


LCCAA HEAP Updates

Utility help through LCCAA HEAP.  New satellite offices are being opened up throughout Lorain County.  Check the following link for locations, dates, and times: https://www.lccaa.net/news?view=270 

EBT Card Issuance

If you have had an EBT card in the past, you will not receive a new one when new benefits are authorized. You will need to call for a replacement if you no longer have the card. For the Ohio Direction card hotline for SNAP benefits, call 1-866-386-3071. For the Ohio EPPICard hotline for Cash Assistance benefits, call 1-866-320-8822.

Online Voter Registration

Ohio residents are now able to register to vote online! The Secretary of State's Online Voter Registration (OLVR) system allows an applicant to securely and efficiently submit a voter registration application online to the Secretary of State's Office. In order to use OLVR, an applicant must have a valid Ohio driver's license or state identification card. The following information will be requested to complete the online voter registration and must match the applicant's BMV information:

  • Applicant's name

  • Address

  • Date of Birth

  • Last four digits of applicant's Social Security number

  • Ohio driver's license or state identification number

  • Consent for the Ohio Secretary of State's Office to obtain applicant's signature

Simply click on this link to register.

 

Dolly Parton's Imagination Library

The Stocker Foundation presents Dolly Parton's Imagination Library. This program is a 60 volume set of books beginning with the children's classic The Little Engine That Could. Each month a new book will be mailed in your child's name at no cost to the family. See the attached flyer for more information. Flyer also available in Spanish.

Interim Report

Interim reports can be completed online! 

  • Submitting required forms online is the best way to provide documents to LCJFS

  • It's more convenient for you, and it cuts down on lobby traffic

  • Click here to access your case online and submit your interim report

Case Profile Printouts: 

The front desk can no longer provide case profile printouts for WIC, HEAP, Community Action, and/or Section-8/LMHA.

In order to obtain a case profile, you must set up online access to your account by following the directions below.  There are computers and printers in the LCDJFS lobby where you may print your case profile free of charge during our normal business hours (Monday- Friday:  7:45am - 4:00pm).  An agency staff member is usually available to assist with this process on Monday, Tuesday, Thursday, and Friday between the hours of 8:00am - 8:30am and 2:00pm - 3:00 pm. 

  • set up online access to your case at https://odjfsbenefits.ohio.gov/SelfServiceSplash.jsf.

  • On the "Home" screen, select the "Review Benefits" tab.  Print this page.  It shows your current and future benefit issuance history.

  • On the "Review Benefits" screen, select "Click Here For History" for each individual benefit to get up to 12 months of benefit issuance history.

  •  

    Return to the "Home' screen and select the "Review Case Information" tab.  This page lists the people on your case, their dates of birth, and the benefits your household receives.  Print this page.

  • On the "Report a Change" tab, indicate whether or not you would like to register to vote and submit your answer.  Then, select the appropriate computer option from the drop-down box and hit the submit button.  This takes you to a "Case Summary" page.  Print this page.

2024 Holidays / Agency Closed Dates

Martin Luther King Jr. Day

               January 15

Presidents' Day

February 19

Memorial Day

May 27

Juneteenth observed

June 19

Independence Day

July 4

Labor Day

September 2

Indigenous Peoples Day

October 14

Veterans Day

November 11

Thanksgiving

November 28th and 29th

Christmas Eve and Christmas observed

New Year's Eve 

December 24 & 25

December 31st (Tues)

 

 

 

 

 

Lorain County Job & Family Services